Technical support
Include the affected area, approximate time, expected result, and error message. Screenshots without sensitive data can help the investigation.
CometAI assistance
The right channel for a secure resolution.
Technical help, account questions, privacy requests, and commercial guidance triaged by impact and context.
Account and billing
Identify the business and professional account email. Additional verification may be required before any account change.
Privacy and security
For suspected unauthorized access or data exposure, use email and include “Security” in the subject. Never send a password, token, QR code, recovery code, or MFA code.
Priority
Cases are prioritized by outage impact, affected users, data risk, and operational workarounds. Guaranteed response times depend on the current plan or agreement.
Alternative API
Blocks, disconnections, or policy changes imposed by WhatsApp/Meta on unofficial connections may require reconnection or migration and are not always controlled by CometAI. Tell support which channel you use.