1. Data we process
We may process sign-up, verification, and support data, business information, agent preferences, security records, payment data received from providers, and messages needed for contracted features. Sign-up identity data uses encryption, lookup hashes, and controlled retention.
2. Purposes
- Create and protect accounts, verify email/phone, and prevent fraud.
- Deliver customer service, automation, integrations, and support.
- Correlate payments and provision only after valid confirmation.
- Maintain security, audits, availability, and legal compliance.
- Send marketing only with separate optional consent.
3. Official API
Business identifiers, webhooks, connection data, and messages may pass through Meta infrastructure under its applicable terms and policies.
4. Alternative API
Session, pairing, message, and metadata may pass through the alternative provider and assisted operation. The channel is not operated or guaranteed by Meta and may be disconnected or changed without notice.
5. Sharing
We share only what is necessary with enabled infrastructure, Meta/Evolution, payment, email, observability, AI, and support providers. We do not sell personal data.
6. Retention and security
Data is retained as needed for stated purposes, legal obligations, security, audits, and legal claims. Abandoned sign-ups have limited retention. We use access controls, applicable encryption, hashing, isolation, and audits.
7. Rights and contact
Requests for confirmation, access, correction, information, objection, consent withdrawal, or deletion may be sent to our privacy contact. We verify identity and observe lawful retention requirements before responding.