Service scope
Availability covers CometAI-controlled components required for the contracted dashboard and APIs. Customer internet, devices, Meta, Evolution, and other third-party services are governed by their own terms.
Operational trust
Availability backed by clear commitments.
This policy explains how service is measured, incidents are handled, and maintenance is communicated. Numerical guarantees and credits apply only when expressly included in the customer's plan or agreement.
Measurement and exclusions
Announced maintenance, customer configuration, abuse, force majeure, or failures exclusively caused by third parties may be excluded from contractual calculations as provided by the applicable agreement.
Incident response
- Priority reflects impact, reach, and security risk.
- Updates are provided through available channels while material impact persists.
- Resolution may include mitigation, restoration, and subsequent cause analysis.
Maintenance and continuity
Planned maintenance is announced with reasonable notice when impact is expected. Backups and recovery reduce risk but do not replace the customer's retention and export obligations.
Official WhatsApp and Alternative API
The Meta Official API generally provides greater predictability but still depends on Meta infrastructure and policies. The Alternative API is not operated or guaranteed by Meta and may be blocked, disconnected, or changed without notice; such events are not outages caused exclusively by CometAI.